2nd-meeting presentations

Highlights from Measurement Practice in Slovakia. A.Lavrin and M.Braskova. TUKE

 

Belgian practice-Description using the first Measurement Template. C.Mahieu. FEDICT

 

Disc@pnet InfoAccessibility Observatory. N.Madrid. TS

 

eGovernment and Customer Satisfaction measurement - The UK Central Government perspective. S.Jenner. PS

 

E-government and user satisfaction measurement-The co-design methodology in Emilia-Romagna. C.Mancini. RER

 

E-governance in Sweden. C.Wallin. ALAV

 

Stakeholder Perspectives: Interactive Session. J.Rowley. MMU

 

User satisfaction measurement practices:The “Mystery User Methodology”. E. Vergi. OGIS

 

Measuring e-Government user Satisfaction in Slovenia. U Pvik. FOV

 

Study on user satisfaction and impact in EU27. P. Wauters. Deloitte

 

Measuring user satisfaction. Connecting the WiBe concept to ISO9126-Product Quality. P.Röthig. WiBe